Mavi Boncuk |
Airports Council International (ACI) today announced the winners of the 2015 Airport Service Quality (ASQ) Awards. The world’s premier passenger service benchmarking programme for airports, ASQ delivered over 550,000 in-depth passenger surveys at over 300 airports across more than 80 countries worldwide last year. The 2015 results represent the world’s best in class airports where improving the customer experience is concerned—appraised by passengers while they are traveling and the experience is fresh in their minds.
Most Improved Airport
Africa: Nairobi
Asia-Pacific: Denpasar
Europe: Istanbul
Latin America-Caribbean: Kingston
Middle East: Dammam
North America: Saskatoon
The existing Atatürk Airport, on the European side of Istanbul, does not meet increasing demand, and there is an increasing problem of air traffic congestion. There is no space to build an additional runway, as the airport is absorbed within the city of Istanbul. Industrial areas are situated north of the airport, and residential areas west and east of it. Because of the limited capacity, the Turkish Airspace Authority does not allow additional cargo or charter flights to the airport. Airlines which want to start new routes and/or add additional flights cannot do so. Due to lack of slots and parking spaces, some of the Turkish Airlines' aircraft are based in Sabiha Gökçen Airport, which is on the Asian side of Istanbul. In 2014, Istanbul airports handled more than 80 million passengers.